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To sign up on Quadric, for validation and security, one has to use the email address of the organisation. Quadric is specifically designed for organisational or business use and hence personal e-mail address is not accepted during sign-up.
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After signing in to your account, you can change the time zone that was initially selected during the sign-up from "Organisational Profile" tab. However, you cannot change the country or the industry type and it has to be as it was when you signed up.
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No, it is not necessary to create a new account. You can select a specific plan, and have access to the Quadric components accordingly. During the trial period, your access would be limited and you get a glimpse of the features available on the paid version.
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You can avail all the feature updates that are done from time to time provided your subscription plan allow you to access those updates. There are no additional charges to reap the benefits of these updates.
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For individual organisation, customisations are not possible in the subscription plan. But, in case there are several requests for similar feature or for a feature that appears very essential and lucrative, the support team take note of that to include it in the future versions of the application. These upgrades are included within your license and are not chargeable individually.
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You can sign in to your account and under "My Account", open the "Invoice" tab. All the invoices related to your subscription would be listed there. Invoices related to the purchased add-ons and the services are also available under this tab.
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After you have signed in to your account, you can go to "My Account" and then choose the "Subscription" tab from there. The option to "Unsubscribe" your plan would be available at the bottom of this tab. Once you unsubscribe, it would be effective from the coming month. All your data would still be live and you can again access them anytime by subscribing once more.
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Yes, you can purchase the enterprise plan directly by getting in touch with the Quadric Support team over phone or by sending a mail regarding your request. Our business consultant would soon get in touch with you about your request. They would consult you and recognise the requirements of your business and then propose the best possible solutions for your organisation accordingly.
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Yes, licensing can be customised with different components of each module that are specifically necessary for an organisation in particular. This can be determined by the business consultant and technical team of Quadric for any organisation. The resultant license would exactly have only those components that are required.
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Yes, you can switch to the enterprise model at any time by contacting the Quadric Support Team. All your data would be transferred as well and would be intact. But in order to do this, you would need a new license for operating the enterprise model.
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Yes, you can switch from enterprise to subscription model with all your data. However, if you had any customisation on your enterprise model then those customisations and the related data would not be transferred to your subscription model.
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No, there is no time limit for the enterprise license and it is valid forever.
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Yes, it is possible and you can request for the customisation directly to the business consultant who would discuss the possible customisations for the different modules that your organisation can benefit from. The technical team would verify the feasibility of the customisations. After this, the time estimate and also the additional customisation cost would be proposed by the business consultant. However, you have to purchase the enterprise license first and after that the customisations can be take place.
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Once you sign in to your account, find the "Upgrade" tab under which you can find the different types of the subscription plans. Once you select the subscription plan and make the payments for it, you can access the Quadric components accordingly.
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You can upgrade from essential to professional at any point of time through the "Upgrade" tab in "My Account". Once the necessary payments are made, the upgrade would be instantly effected.
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It is recommended that you get in touch with the support team about your planning regarding switching from a higher to a lower subscription plan. This is because, when you opt for a lower subscription plan, the database and media storage, web and mobile users all get lesser. The support team would take the necessary actions from their end and also give you suggestions regarding what you need to do. Once you have made the changes you can switch the subscription plan from the "Upgrade" tab under "My account".
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You can get more web and mobile users compared to the trial version when you opt for any of the licensed editions. If you need even more web and mobile users, then you can purchase the available add-ons alongside your subscription plan for Quadric.
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You can get more data storage compared to the trial version, when you are opting for a licensed edition. If you need additional storage for database and media, there are add-ons available which you can purchase along with your subscription plan for Quadric.
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Depending on the subscription plan you have chosen, the maximum number of active users you can have is decided. If you are trying to activate users that is more than the limit, you would be getting such messages. You can opt for add-ons for this purpose but even then you would be able to activate up to the total of users allowed by your subscription plan and those allowed through the add-ons. You can keep increasing the limit by purchasing the add-ons as required.
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There is a limit to the number of mobile users you can activate depending on your chosen subscription plan. Once you have reached the limit that is allowed, you would get this particular message. It can be solved by purchasing mobile user add-on packages which increases the limit and you get access to activating the total number of users you are allowed to through the add-on and the subscription plan.
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As you use the application, the database and the media storage fills up and once any one of them reaches the limit allowed by your subscription plan, users cannot login anymore. In order to avoid this situation, a warning message is displayed as the storage starts to reach its optimum limit. This can be solved by purchasing Database storage add-ons and Media storage add-ons as soon as you start getting such warning messages. This way you can ensure that your access into the system is uninterrupted.
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Once you sign in to the application, you can go to the "My Account" and find the "Subscription" tab. You can find the add-ons under this tab and sent the request for usage plan revise. Then the Support team would get back to you and do the needful based on your request.
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You can sign in and then go to the "Service" tab and click on the "Service Request" button. Then wait till the Support Team gets back at you through the registered email address or through voice communication. If you are satisfied with the quoted prices then you can click on the "Buy Now" button and instantly complete the purchase. This is an onetime payment with no option for auto-renewal. If you want to cancel your request for any reason, there is a "Cancel Request" button as well.
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Depending on the subscription plan or license you have purchased, the components that you have access to is determined. You can view the components which you have access to according to that plan. If you are trying to grant permission in certain components that is not contained within your license permission, you would not be able to perform that task.
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When you are purchasing a subscription or an enterprise model, you would be provided with the organisation key within the mail that is being sent to your registered email address. Also when a new web or mobile user is added in Quadric, he or she would receive a mail with the credentials required and also the organisation key for login. The organisation key is essential for first time login from any terminal of the organisation.
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Once you login into Quadric, you can find the "Help Assistance" option in the left panel for all the individual components within the application. There are demo videos as well for your assistance. When a new subscription is purchased or any organisation opt for the enterprise model, the respective help files are sent to the administrator.
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Yes, you can share certain data with the third party application and is done within a secure channel. This sharing can be done within the organisation. All application data cannot be shared to third party applications.
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Our application is designed with the help of high-end scripting languages and superior technologies which may not be supported in every browser. Hence it is recommended that you use the Google Chrome and its latest updated versions.
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A three-tier security layer is maintained throughout the entire application. If you want further details regarding the same, our support team would provide a graphical presentation at your registered mail Id. Due to security reasons, we refrain from providing further details about the security through an open forum.
