We believe that our commitment is what modifies our promise into an actual reality, we constantly work on our data security measures to meet the commitment made to our valued customers.
Updated On 1st May 2021
This Privacy Policy statement is made by Quadric Technologies consisting of all the entities listed here (collectively "Quadric", "we", "us" or "our") and is effective as of 1st May 2021.
Quadric has worried about customer and user privacy for a considerable range of years, long before it became fashionable, politically correct, or legally binding to take such a position. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements. But, by far, our biggest commitment is that we do not make a single dollar from advertising revenue-never have, never will-even from the free editions of our products. This means we avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the unavoidable compromises in customer privacy that it brings.
The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.
This Privacy Policy applies to all Quadric websites that link to it. It also applies to the products and services provided by Quadric through applications, websites, our mobile applications.
This Privacy Policy is divided into three parts :
This part deals with how Quadric collects and uses information about website visitors, potential customers, users of Quadric's products and services, and others who contact Quadric through forms or email addresses published on or linked to our websites.
This part deals with how Quadric handles data that you entrust to Quadric when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.
This part deals with topics that are relevant to both Parts I and II, and other general topics such as Quadric's security commitments and how we will inform you when we change this Privacy Policy.
We collect information about you only if we need the information for some legitimate purpose. Quadric will have information about you only if (a) you have provided the information yourself, (b) Quadric has automatically collected the information, or (c) Quadric has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
i. Account signup : When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country, time-zone, Industry to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account.
ii. Payment processing : When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
iii. Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at support@quadric.app
iv. Interactions with Quadric : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
i. Information from browsers, devices and servers : When you use Quadric platform or services, you would have rights and provisions to collect various Text, Audio, Video and image files as per your requirement of the business. You also have provision to collect and store Location data of your mobile workforces for tracking purposes.
ii. Information from your Organisation : We store your subscribed organisation key in the index database of your browser to identify your business entity in a unique way to facilitate various platform services.
iii. Information from application logs and mobile analytics : We collect information about your usage statistics of Quadric platform or services by Quadric in-house analytics tools, and use it to understand and ensure a seamless services demanded by your business use.
In addition to the purposes mentioned above, we may use your information for the following purposes :
To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices.
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you.
To ask you to participate in surveys, or to solicit feedback on our products and services.
To set up and maintain your account, and to do all other things required for providing our services, such as provisioning of data and media storage, web and mobile users.
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services.
To provide customer support, and to analyze and improve our interactions with customers.
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Quadric, Quadric’s users, third parties and the public.
To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them.
To monitor and improve marketing campaigns and make suggestions relevant to the user.
Legal processing bases applicable to Quadric : If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Quadric or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent : Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
We are storing only the required set of your information under Quadric Platform but never share your data with any 3rd party.
Other cases : Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that Quadric holds about you. Quadric undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information provided in connection with services : You may entrust information that you or your organisation (“you”) control, to Quadric in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.
Information from mobile devices : When you elect to allow it, some of our mobile applications have access to the files, camera, mikes, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, tracking workforces and their positional movements or setting location-based reminders. The data stored on your mobile devices and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (e.g. SaaS subscription type in which case the data will be stored on our servers) or products (e.g. Enterprise subscription type in which case the data will remain with you unless you share it with us).
(All the information entrusted to Quadric is collectively termed “service data”)
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoices.
We are storing only the required set of your information under Quadric Platform but never share your data with any 3rd party.
Employees and independent contractors : We may provide access to your service data to our employees and individuals who are independent contractors of the Quadric entity involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Quadric Technologies.
Third-party integrations you have enabled : Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.
Other cases : Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
We hold the data in your account as long as you choose to use Quadric Services. Once you terminate your Quadric user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 120 days.
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
At Quadric, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check below section for details or write to us at support@quadric.app with any questions.
HTTPS implemented with SSL security certificates at the transport layer including all service calls
Security Token based authentication for all Service Calls
Physical Isolation of Customer Data and Users
Security and Organisation Key based communication Protocol
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Quadric is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Quadric. To request the removal of your information from our blogs and forums, you can contact us at support@quadric.app
Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us support@quadric.app. We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at https://www.quadric.app/sign-up.aspx (Click on Privacy Policy link) periodically.
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